PROS Policy Guide

  • Ordering Information

    The following information is important to ensure that you receive the right product delivered to the right place. When ordering, please have the following information available:

    • a. Machine model number, serial number, voltage and color, if painted.
    • b. Billing name, address, city, state, zip code, telephone number, credit card number, expiration date and credit card billing address.
    • c. Shipping name, address, city, state and zip. Please note that UPS will not deliver to a post office box.
  • Payment

    Payment for Open Account orders are due based on day of shipment and any account with a balance past agreed terms automatically reverts to COD. Payment for COD orders will be accepted in the following forms:

    • a. MasterCard, Visa, American Express or Discover.
    • b. Certified bank checks or cashier’s checks.
    • c. Personal or company checks with prior approval. (Prepaid orders paid by personal or company checks will be held 10 days prior to shipping.)
    • d. International order payments will be accepted in U.S. funds.
  • Special Orders

    Special order items must be paid for in advance at time of order.

    Special orders are non-refundable. Any form of payment listed above will be accepted for special orders.

  • Minimum Orders

    $25.00 minimum will be charged on all orders in order to defray the cost of packaging and processing the order. No minimum applies to backorders or to orders that are shipped from separate warehouses due to our stocking levels.

  • Price Changes.

    All prices and specifications are subject to change without prior notice.

  • Manufacturing Sources.

    All parts sold hereunder are form, fit and functional replacement parts. They are designed and manufactured to replace OEM parts with quality matching parts. Any references to parts and part numbers are intended for identification only. Similarly, references to various manufacturers or their products are made solely for the purpose of identification and no implication of sponsorship or endorsement should be made.

  • Shipping

    PROS ships same day for orders received by 4:00pm (central time) and packages are shipped FOB PROS’ warehouse. We intend to ship all items from the same warehouse in the same package to minimize shipping costs. If partial orders are not acceptable, this should be stated at the time of order; otherwise we will ship from the most practical warehouse to speed delivery. Most orders are shipped by a small package carrier such as UPS. Freight and handling charges will be added to the invoice. Please indicate if you require expedited delivery such as next day or second day. UPS Delivery Guarantee. The UPS Service Guarantee is subject to the following conditions and exclusions: The guarantee does not apply to packages subject to a Large Package Surcharge or Additional Handling Fee, or to packages that exceed maximum size or weight limits.

  • Limited Warranty

    PROS passes on the warranty of the products we distribute. Since we provide products which come from a wide variety of suppliers with a wide variety of policies, we cannot offer one specific warranty period to cover all products. If you have a question about our warranty on a specific item, please contact one of the sales professionals at PROS.

  • Returns

    PROS will not accept any return without an RMA (return merchandise authorization). When requesting an RMA, please provide our original invoice number and invoice date, as well as the reason for the return. Any return without an RMA and any return that is sent COD will be refused by our receiving department. We cannot accept returns of electrical parts that have been installed or removed from the original package. Please insure returned parts and be sure that returned parts are packaged properly. PROS will not issue a credit for damaged parts that were improperly packaged. Returns will be accepted on unused, undamaged components returned in the original box with original paperwork within 30 days of the date of shipment, postage paid. A credit or refund will be issued at the sole discretion of PROS and will be based on the amount of the original invoice less freight charges. Returns that are neither defective nor due to a shipping error will be accepted for credit or refund for the amount of the original invoice less 25% restocking fee and less freight charges. PROS does not accept returns of special order items.